Standard Terms & Conditions.

1. General Rules.

Mark Auto Rental vehicles should stay In Crete Island. Unless other agreement has written.

No Smoking policy in the vehicles.

No pets are allowed in the vehicles.

All passengers must use seatbelts when vehicle Is In motion.

Drivers Requirements and License.

All drivers must be 23 year of age or older and hold a current valid driver’s license for at least 1 year. An international and an original license are obligatory and should be held at the commencement of the hire. In the event that the above (international and original licenses) are not shown upon arrival, Mark Auto Rental has the right to cancel the reservation and no refund will be available.

Deposit and payments.

Upon arrival, the remaining balance of rental and the bond of 700 euro will be paid by credit card or cash. If hirer is not paying promptly or the bond of 700 euro is not available has the right to cancel the rental agreement without further Legal actions. This will be considered as a cancelation. The return of the bond amount will be completed within 14 days after the rental period decreased by amounts for damages, fines or any other costs may result.

Credit cards.

Our payment method is by credit card or cash payments (in Euro). We accept Visa MasterCard and Maestro card. A surcharge fee of 3% on any credit card ‘ transaction (including the bond) applies. The name of the card holder should be the same as the driver’s license name. There is no charge for cash.

Cancellations.

Cancelled on the day or No Show. 100% of rental is retained by Mark Auto Rental

Cancelation requests must be received in writing by email In all cancellation cases. If a vehicle is returned early for any reason there is no refund available. If an amendment is made to the rental dates within 70 days of collection, no refund will be made if the length of hire is decreased (that is, the rental will be charged at the number of days originally booked).

Road restrictions – Driving a Mark Auto Rental Car.

Hirer’s are permitted to drive their vehicle on any road in Crete except the following which are prohibited in all circumstances:

Any beach or unformed/Gravel road in Crete. There are no restrictions on which road the vehicle can be driving on however travel on gravel or unsealed roads voids all insurance.

The driver should follow the road traffic code speed limits and any instructions given by authorities. No changes of any kind to the interior or the exterior of the vehicle are permitted.

Please note that in the above Road restrictions are breached all insurances will become null and void in the hirer will be liable for the full cost of any and all damages incurred.

Vehicle substitution and compensation.

Should the vehicle booked by available through unforeseen circumstances Mark Auto Rental reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. If there is no vehicle availability Mark Auto Rental will pay back rental fees and security deposit. This does not entitled the hirer to claim further found that exceeds the already paid amount no other claims can in any case be raised.

Refunds.

Regretfully, no the phones can be given for any unused portion of your holiday or even the hirer doesn’t use the vehicle at all (no show or last-minute cancellation).

However your travel insurance may in some Circumstances cover the used portion Mark Auto Rental It’s not responsible for any material or immaterial damage to the side due to the use of any mechanical defects. Refunds for hirer paid and cancelled prior to pick up but will be subject to our cancellation policy.

If it is determined that a refund is due, Mark Auto Rental will process the refund back to the original credit card charged, or a refund cheque will be posted if payment was made by direct cash. All refunds will be made in euro and Mark Auto Rental does not accept any liability for currency exchange rate fluctuations.

Insurance standard rates.

Mark Auto Rental cars include basic insurance. Insurance coverage includes a fire and third party liability (physical and material damages)

Car theft and legal protection. When you collect your vehicle we take an impression of your credit card for the bond amount 700€. We do not deduct of the bond from the credit card at the start of your hire, but merely hold the authority to deduct it in the unfortunate event of an accident. The impression of your credit card covers the accident damage bond liability plus any extra costs such as refilling fuel cleaning at the end of hire or any traffic in infringements, losses or breakages Anthony related surcharges. A Credit card imprint must be on all rental agreements and must be the credit card of the main hirer unless prior arrangements have been made. Mark Auto Rental does not accept credit cards for the bond imprint. When a credit card is not available a cash bond will be held by Mark Auto Rental for 14 days following the termination of the hire.

Liabilities.

The hirer is completely liable for all damage to Mark Auto Rental vehicle or third party property if:

1. Damage is caused when the terms of the rental contract has been breached.
2. Damage is caused by negligence or under the influence of drug alcohol other substances.
3. Damage is caused to the vehicle in any way by part or total water submersion or salt water.
4. Damage is caused to the vehicle by the renter’s Willful conduct.
5. Damage is caused to the vehicle by the use of snow chains.
6. Damage of loss is caused to any personal belongings.
7. Damage is caused due to use of incorrect or contaminated fuel.
8. Damage is caused due to fuel been placed in the water tank.
9. Damage is caused to the vehicle when using the vehicle in contravention of any legislation or regulation controlling vehicular traffic.
10. Damage to the windscreen, Plastic glass windows and the interior of the vehicle are occurred (as they are not covered by insurance).
11. Damages are caused to the tires and underneath of the vehicle due to potholes or driving off road.

In the case of a damage the expenses for the restoration order a replacement of parts will be charged by the bond dot in the case of which ever accident may occur in order the insurance to be valid the hirer House to call inform immediately and add to the place of the accident the Greek authorities (100)  and Mark Auto Rental +306940160208

If the security deposit is not sufficient to cover all costs of damages or missing parts, the hirer has to pay the extra amount in cash on the spot.

In the case that the hirer refuses to pay the extra amount which results all legal fees and court expenses of vehicle’s repayment will be charged to the hirer.

Mark Auto Rental company reserves the right to claim compensation for the damages even 5 working days after the drop off, due to the complexity and the many parts of the vehicles, which need a lot of work to get examined.

On road assistance – mechanical faults.

If the vehicle has any mechanical failures these problems must be reported to Mark Auto Rental Company as soon as possible in order to give Mark Auto Rental company the opportunity to certified the problems during the rental.

Please note: this service does not cover failures resulting in the hirer’s actions or inaction which includes, but is not limited to the following:

-The vehicle running out of fuel or incorrect fuel being used.

-The keys being locked inside the vehicle or lost.

-Flat batteries caused by incorrect usage of the batteries and/or incorrect usage of any equipment that requires the batteries in order to operate.

-A break down caused by willful neglect.

-A break down caused by lack of engine oil and coolant.

-A break down resulting from damage caused in an accident.

The hirer may be liable for a charge by the road side assistance provider in the even assistance is required for the above.

The hirer is not entitled to any refund at the end of the hire period unless Mark Auto Rental has been advised of the problem earlier, and has been given the opportunity to rectify the situation.

Mark Auto Rental does not accept any liability for any claims made after this point.

Costs of repairs without advising Mark Auto Rental, will not be paid back to the hirer.

After advising Mark Auto Rental and receiving the permission, the hirer should provide all the appropriate payment receipts and return the replaced parts in order to be compensated the amount of his expenses by Mark Auto Rental .

Maintenances and repairs – equipment faults.

The hirer shall take all reasonable care to ensure that the vehicle is properly maintained. This shall include daily checks to the oil, coolant and batteries. The hirer shall be liable for any cost associated with the incorrect use of fuel (fuel being diesel or petrol) including putting fuel in the water tank.

Extra fees.

If the vehicle is not return in an identically clean state as it was supplied, a fee of 20€ will apply.

In the event the keys are lost, hirer must report this loss immediately and respective fee of the lost key will apply plus the expenses of transportation to the vehicle’s location.

Traffic infringements.

All traffic infringements including speeding fines, parking tickets, unpaid toll charges and fines for camping in locations where it’s not normally allowed are the responsibility of the hirer. Mark Auto Rental will charge the hirers credit card using the bond imprint given to cover the cost of the fine, even if a substantial time of the rental period has passed, as fines may be received delayed. In the circumstances of credit card failure, or no credit card is supplied then the Mark Auto Rental reserves the right to pass on details of the hirer’s home contact to the Crete traffic authorities at a fee of €100.

Important.

These terms and conditions constitute the entire agreement and there are no other oral undertakings, warranties or agreements-unless agreements from both sides are made in written.

When the hirer comprises of more than one person, each person is liable jointly and severally for all obligations under this agreement.

Mark Auto Rental reserves the right to refuse any rental at its own discretion and cancel any rental agreement at any time if there has been any report of driving which breach’s any Greek law.